Capabilities Overview

The firm of C. Hall Jones & Associates, Inc., is uniquely qualified and experienced to provide leadership in affecting verifiable improvements in individual and team judgment and decision making and critical thinking and in increasing the human factors and technical capabilities of leadership and management personnel, flight crew, and aviation maintenance technicians and inspectors. That leadership is accomplished through the application of individualized needs assessments, development, implementation, evaluation, and the application of statistical analysis processes.

With 37 years of experience in leadership and management, education and training, flight, and aviation maintenance and inspection, Skip’s passion for aviation safety, human error prevention, and human performance improvement has resulted in his being invited to consult, write, and speak extensively on aviation safety, aviation education and training, and aviation technical, human factors, and leadership and management topics.

C. Hall Jones & Associates, Inc., strongly believes that the key to providing effective consultation is operational experience and effective communication. We are committed to delivering confidential, objective services and to striving for professional excellence and the highest standards of business practice. We operate as a partner with our clients to provide improvements in aviation safety by integrating training within organizational strategy, assessing learning needs, ensuring the transfer of training from the instructional environment to work settings, evaluating training results, and most importantly, achieving verifiable results-oriented performance gains and productivity improvements to improve safety and reduce costly human errors.

Customers of training often think that high-profile activity automatically means results and, therefore, that offering a lot of training automatically results in improved employee performance. This view is virtually always incorrect. The focus must be shifted from training and development activities (inputs) to the actual performance of individuals, teams, and the overall organization (outputs).

In today’s fast-paced aviation environment, human performance improvement interventions must be offered quickly, must be effectively geared to changes in the needs of the performers, must be offered in convenient locations and/or on-line, and must be designed, developed, and implemented in ways that take advantage of the latest instructional practices and technologies.

C. Hall Jones & Associates, Inc., partners with our clients to answer six key questions:

• What is happening?
• What should be happening?
• What are the performance gaps?
• What are the best intervention(s) to employ to eliminate those performance gaps?
• Have we succeeded in eliminating the performance gaps and, if not, why not?
• How do we proceed from here to continue to affect performance improvements in individuals, teams, and the organization?

C. Hall Jones & Associates, Inc., partners with our clients to identify gaps and implement solutions in any one, or more, of the four performance quadrants:

• The organizational environment (the world outside the organization)
• The work environment (the world inside the organization)
• The work (how the results are actually achieved)
• The worker (the individual(s) actually doing the work and achieving the results)

C. Hall Jones & Associates, Inc., partners with our clients to:

• Make the case for needed changes with all of the stakeholders involved
• Build awareness of the possibilities
• Assess and build support for change
• Create a flexible plan for change
• Build individual, team, and organizational competencies keyed to the change effort
• Conduct needs assessments that can lead to designs for effective new education and training strategies and/or changes in education and training initiatives
• Assist with individual and team judgment and decision making, critical thinking, and skill enhancement programs
• Combine our knowledge and experience with our client’s knowledge and experience to create successful solutions and to transform knowledge into real value with bottom line results

C. Hall Jones & Associates, Inc., partners with our clients on any one or more of these important human performance improvement strategies:

• Improving on-the-job and off-the-job training
• Identifying and improving worker competencies
• Improving the use of equipment and tools
• Developing and using job and/or performance aids

C. Hall Jones & Associates, Inc., partners with our clients to resolve and eliminate any one, or more, of these problems that are very often found with simple training programs:

• Training often lacks focus
• Training often lacks leadership and management support
• Training is not always planned and implemented systematically
• Training is often not effectively linked to other organizational initiatives

The C. Hall Jones & Associates, Inc., Human Performance Improvement Model includes:

• Identifying and understanding what is happening
• Identifying and understanding what should be happening
• Identifying and understanding the present and most likely future gaps
• Identifying and understanding the importance of the present and most likely future gaps
• Identifying and understanding the most likely cause(s) of these gaps
• Selecting the human performance improvement strategies and interventions that will most likely be effective at closing the gaps by addressing their root causes
• Assessing the most likely outcome(s) of the selected human performance improvement interventions to minimize the negative outcomes and maximize the positive outcomes
• Establishing a plan to implement the selected human performance improvement strategies and intervention(s)
• Implementing the selected human performance improvement strategies and intervention(s)
• Evaluating the results of the implementation program both during and after the implementation process
• Repeating the process as necessary to produce a program of ongoing improvement

Assumptions of the C. Hall Jones & Associates, Inc., Human Performance Improvement Model include:

• Human performance and human behavior are two different things
• Individual and team performance are directly related to, and are an integral part of, organizational performance
• The cost of human performance improvement is an investment, not an expense
• The definition of acceptable performance must include individual, team, and organizational goals
• The world of successful human performance must consist of leadership functions, management functions, development functions, and systems components
• Understanding why a behavior occurred is as important as understanding how to engineer and facilitate human performance improvements
• Problem diagnosis, avoidance, and prevention all require an analysis of the present system versus the ideal system
• The most logical reference for determining ideal job performance is exemplary performance
• Human performance problems originate either from within the individual, from within the individual’s environment, or from some combination of both
• The performance of one individual, team, or system, affects the performance of every other individual, team, or system that they interface with
• Human performance problems must be analyzed at more than a single system and at more than a single level within the organization